Frequently Asked Questions – About Us

Do you require a contract? No. We are confident in our ability to collect your accounts and that will insure us your repeat business in the future.

Are you licensed and bonded? Yes. We have a commercial collection agency license and bond in the amount of $50,000 in the state of Florida and an additional bond on file in the amount of $300,000 with the CCAA.

Are there any upfront charges with Millennium Collections? No. Our fees are all contingent upon successful collection of your accounts.

What information does Millennium need to collect my account? We require the name, address, and telephone number, date of the invoice, amount due and a copy of your most recent statement to start collections. Additional supporting documents and information can be provided later.

How often do you remit my money to me? We remit twice a month. Collections made between the 1st and the 15th of the month are mailed on the first business day of the next month. Collections made between the 16th and the 31st of the month are mailed on the 16th of the following month.

What is your fee if you get my product back? Millennium charges a flat rate of 10% of the invoice value of returned product – if the client agrees to accept the return.

Do you provide online access? Yes. Our clients have online access to real time notes of our collectors, analytical reports such as active accounts, accounts inventory, performance analysis, and closed accounts.

Can I place large numbers of accounts for collection easily? Yes. You can upload your accounts and associated backup documentation through the use of our client access portal for customers, or, you may securely forward to us via email a spreadsheet for import.

How often should I place my accounts into collections? There really is no simple answer to that question but realistically, you should place them no later then 120 days old, and earlier if your client breaks payment promises.

Do you collect consumer debt? No. We specialize in commercial collections only.

Do you collect international accounts? Yes. We have successfully collected accounts from Western Europe to the Pacific Rim.

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